Frequently Asked Questions
Find answers to common questions below. Click a question to expand and see the answer.
Orders & Account
How do I check the status of my order?
How do I make changes to my order?
How do I recover my password?
When do you ship out my order?
How do I get my tracking number for an order?
What do I do if I think an item is missing from my shipment?
Why is my order out of stock?
Shipping & Delivery
What is economy shipping?
Do you ship to freight forwarders or parcel pickup locations?
Do you ship internationally?
What is the lost package claims process?
What is the Colorado Retail Delivery Fee?
Returns & Refunds
What is the Epic Sports Return Policy?
The item I purchased is now priced lower. Can I get a refund or credit of the difference?
Payments & Gift Cards
Do you accept international credit cards?
Do you accept Visa Gift Cards?
Do you accept PayPal?
What are the gift certificate terms and conditions?
Discounts & Promotions
Does Epic Sports offer Team/Bulk Discounts?
Custom Embroidered Logo Designs: Pricing, Lead Time, and How to Get a Quote
Rewards & Points
How can I see the number of available Gold Points I have?
How are Epic Gold Points calculated?
Can Epic Gold Points from multiple accounts be combined?
Product Info
What is a closeout item?
Why does my youth hoodie not have drawstrings?
How do I select the correct size of soccer net for my goal?
Ways To Order
What are the ways to order from Epic Sports?
How do I order online?
How do I order by telephone?
How do I order by fax?
How do I order with a purchase order?
How do I pay by check?